Return and Refund Policy

Refunds

Once we receive the returned item, our dedicated returns team will inspect it, and the refund will be processed within 48 hours of receiving the goods.

It’s important to know that these policies do not affect your statutory rights as a consumer. We are here to ensure your shopping experience with us is as smooth and satisfactory as possible.

Shipping Returns

We want you to be happy with everything you buy from us. If you are not satisfied with your purchase, we will exchange or refund any unused items, provided it is returned in a saleable condition, in its original undamaged packaging, with your receipt/invoice.

If we find that the product has not been returned to us in a resalable condition, we reserve the right to refuse a refund.
Products should be returned to the address shown on our business seller information.

This does not affect your statutory rights.

Need help?

Please feel free to reach out to us:
Phone: +44 7 950 555 007
Email: liverpool_soul@hotmail.com