Privacy Policy

  1. Who We Are

Rajatel is an e-commerce business specialising in home, leisure, and vehicle accessories.

Company Details

  • Trading Name: Rajatel
  • Company Name: [Legal company/registered name — please confirm]
  • Registered Address: 2nd Floor, Globe Mills, Lower Globe Street, Bradford, BD8 8JW
  • Website: https://rajatel.co.uk

If you have any questions about this policy, or want to exercise your data protection rights, you can reach us at:

  1. Our Legal Basis for Processing Your Data

UK data protection law requires us to have a valid legal basis before we process your personal data. We rely on the following:

  • Performance of a contract — to take your orders, provide customer support, and deliver on what we’ve agreed to supply
  • Legitimate interest — to keep our website running smoothly, understand how it’s used, prevent fraud, and maintain accurate business records
  • Consent — for marketing emails and newsletters, which you’re free to opt out of at any time
  • Legal obligation — to keep certain records for tax and accounting purposes, as required by law
  1. Cookies and Tracking

Our website uses cookies and similar technologies to help it work properly and to improve your experience. These fall into a few categories:

  • Essential cookies — needed for core functions like your shopping basket and checkout
  • Analytics cookies — help us understand how visitors use the site, so we can improve it
  • Marketing cookies — help us measure how well our advertising is performing

You can control cookies through your browser settings at any time, though turning some off may affect how parts of the site work.

  1. Transferring Data Outside the UK

Some of the third-party tools and services we use to run our website may process data outside the UK. Where this happens, we make sure appropriate safeguards — such as standard contractual clauses or recognised adequacy decisions — are in place to keep your data protected.

  1. Children’s Privacy

Our website isn’t intended for anyone under the age of 16, and we don’t knowingly collect personal data from children under 16. If you believe a child has provided us with their information, please get in touch and we’ll remove it promptly.

  1. Automated Decision-Making

We don’t use automated decision-making or profiling that would have a significant effect on you. Where we do use automated processes — for example, to help spot fraudulent orders — these exist to protect you and our business. If you have any concerns, please contact us.

  1. In the Event of a Data Breach

If a data breach occurs that could put your rights or freedoms at risk, we’ll notify you and the relevant supervisory authority within 72 hours of becoming aware of it, as required by law.

  1. Links to Other Websites

Our site may occasionally link out to other websites, including social media platforms. This policy only covers our own website — we aren’t responsible for how other sites handle your data, so it’s worth checking their own privacy policies too.

  1. Product Reviews

If we use a third-party reviews platform to collect and display customer feedback, any name and review content you submit may be shown publicly on our website. That platform will handle your data under its own privacy policy.

  1. How Long We Keep Your Data

We only keep your data for as long as it’s needed:

  • Order and account records — 6 years, for legal and accounting purposes
  • Marketing and newsletter data — kept until you unsubscribe or ask us to delete it
  • Website analytics data — retained per our analytics provider’s standard settings
  • Product reviews — kept indefinitely unless you ask us to remove them
  • Contact form enquiries — kept for 3 years unless you request earlier deletion
  1. Your Rights

Under UK GDPR, you have the right to:

  • Access — request a copy of the personal data we hold about you
  • Rectification — ask us to correct inaccurate or incomplete data
  • Erasure — ask us to delete your data, where we’re legally able to
  • Restrict processing — ask us to limit how we use your data
  • Data portability — request your data in a structured, commonly-used format
  • Object — object to processing carried out under legitimate interest
  • Withdraw consent — opt out of marketing communications at any time

To exercise any of these rights, email us at liverpool_soul@hotmail.com. We’ll respond within one month.

If you’re unhappy with how we’ve handled your data, you can also complain to the Information Commissioner’s Office (ICO) at https://ico.org.uk/make-a-complaint/.

  1. Contact Us About Data Protection

For any data protection questions, requests, or complaints:

  • Email: liverpool_soul@hotmail.com
  • Phone / WhatsApp: +44 7950 555007
  • Post: Data Protection, Rajatel, 2nd Floor, Globe Mills, Lower Globe Street, Bradford, BD8 8JW